"Bought a pair of black Innovators a few weeks ago and I'm a huge fan. I also loved the story - and could tell how much effort Jack Grace puts into their brand when I received my pair. The shoes are comfortable and made with high quality leather and they obviously look great. I usually wouldn't notice something like this but the packaging was really cool - the shoes came with a black saddle, an extra pair of laces, and the extra saddles I purchased were individually packaged within the box. I had initially called Jack Grace to ask about the product, they were responsive and helpful, and when opening my box I noticed a handwritten note from Bart (owner) thanking me for my purchase. Thumbs up. "