RETURNS & EXCHANGES
We believe that Jack Grace USA products are the best things in the world! But, if you are not satisfied with your purchase, we will happily help you exchange or return for a refund. We do have a few minor conditions for any return.
Please read the terms and instructions below to qualify.
Products must be returned in like-new, resellable condition: Cannot be worn outside and no signs of wear.
Products must be returned with original contents including: original packaging, box, and dust bag (if applicable).
Only items purchased on JackGraceUSA.com with valid and accompanying order information will be accepted for returns/ exchanges.
We do not offer returns nor exchanges on customized or international orders. All sales are final.
Exchanges: Jack Grace will cover the cost of ground shipping for an exchange if requested within 21 days of order delivery.
Returns: Customers are responsible for return shipping expenses. Return shipping costs will be deducted from refund.
After 21 days, all new/ unworn items may be eligible for a return- however, return shipping must be paid for by the customer.
Please note, refunds are valid for product cost (not shipping cost, if applicable).
HOW TO APPLY
1.) If you wish to return/ exchange all or part of your order, please complete this online form.
2.) If you request a return/ exchange within the 21 day window, we will then provide you with a pre-paid shipping label via email you may use to send your order back to our warehouse.
3.) When our warehouse accepts your return, we will process the exchange/refund for your order.