SATISFACTION GUARANTEE: RETURNS & EXCHANGES
We believe that Jack Grace USA products are the best things in the world! So, there is no risk in buying and trying!
But, if you are not satisfied with your purchase, we will happily help you exchange or return for a refund. We do have a few minor conditions for any return.
Please read the terms and instructions below to qualify.
Products must be returned in perfect condition: Cannot be worn outside and no damage.
Products must be returned with original contents including: original tagging an original box.
You must be able to provide the order information.
We do not offer return or exchanges on international orders. All sales are final.
Jack Grace will cover the cost of ground shipping for a return/ exchange if requested within 21 days of order delivery.
After 21 days, all new/ unworn items are eligible for a return or exchange- however, return shipping must be paid for by the customer.
Please note, refunds are exclusive of shipping cost. If returning part of an order, that bundle discount + free shipping will no longer apply to that order.
HOW TO APPLY
1.) If you wish to return/ exchange all or part of your order, please complete the form at the bottom of this page.
2.) If you request a return/ exchange within the 21 day window, we will then provide you with a pre-paid shipping label via email you may use to send your order back to our warehouse.
3.) When our warehouse accepts your return, we will process the refund for your order.