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We think you will love your Jack Grace shoes! However, if you need a different size or are unhappy with your purchase, just click on the section below to request a return or exchange. Easy peasy!
Return & Exchange Terms
Returns and exchanges should be processed through our online portal.
All products must be returned in like-new, resellable condition with original contents including: original packaging, box, and dust bag (if applicable).
Returns must be completed within 45 days of original purchase to qualify for our return policy.
Only items purchased on JackGraceUSA.com will qualify for returns. Shipping charges are not eligible for refunds.
Contact email@example.com for exchanges of product purchased from one of our events or retailers.
We do not offer returns nor exchanges on customized or international orders.