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Exchanges: Jack Grace will cover the cost of ground shipping for an exchange within the continental US if requested within 60 days of order delivery.
Returns: Customers are responsible for return shipping expenses. Return shipping costs will be deducted from refund.
After 60 days, all new / unworn items may be eligible for a return; however, return shipping must be paid for by the customer.
Please note, refunds are valid for product cost (not shipping costs, if applicable).
Products must be returned in like-new, resellable condition; Cannot be worn outside and no signs of wear.
Products must be returned with original contents including: original packaging, box, and dust bag (if applicable).
Only items purchased on JackGraceUSA.com with valid and accompanying order information will be accpeted for returns/ exchanges.
We do not offer returns nor exchanges on customized or international orders. All sales are final.
HOW TO APPLY